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Returns and Refunds

Returns will be reviewed on a case by case basis. 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your complaint is reviewed, we will send you an email to notify you that we have received your email. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 buisness days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thesoaprack@yahoo.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item (if applicable). Shipping costs are non-refundable.